Careers

At CIC Plus, we rely on every individual throughout the organization to fuel our ability to deliver the very best for our clients…the best products, the best service, the best of us. We’ll go the extra mile, or five, to ensure the success of some of the largest and most successful companies in the U.S. It takes hard work, experience and a can-do attitude to combine the right technology and service to develop industry-leading employer compliance solutions for the HR industry.
We work in a fast-paced environment, yet one where we have plenty of laughs along the way and haven’t forgotten what a family-focused business feels like. We are team-oriented but people are empowered to share new ideas and lead the way.
We celebrate the uniqueness of each other—we have amateur photographers, aviators, cyclists, woodworkers, aspiring chefs and running enthusiasts to name a few—while creating many rewarding memories together. We’re all here because we believe in what we are doing.
If you like helping people in an innovative industry and are a team player, this might be the place for you. 

Visit us on Glassdoor

Current Openings

Client Relationship Manager
 
Trailblazer required 
If you like change, innovation and doing something that challenges you every day, then this is the job for you. We are looking for a ‘go-getter’ who is passionate about bringing the voice of our clients into the day-to-day operations of the business – someone who will embrace the CIC Plus culture, sell our leading-edge technology, and delight our clients. 
 
What we’re all about? 
Our mission is to improve the lives and careers of HR, payroll, and benefits organizations through the use of our industry-leading employer compliance management solutions that improve the employee experience and drive HR efficiency with the support of best-in-class client service. Our clients include some of the world’s largest and most innovative brands. 
 
At CIC Plus, we are a collaborative team that believes that having fun and passion for what you helps deliver the best results for our clients. We treat our colleagues and clients with integrity. We have a laser-like focus on our clients’ needs to ensure we deliver innovative solutions that solve their toughest business challenges. We want to work with colleagues who feel the same way and share these values. 
 
Tell me more about this job 
We are looking for an experienced Client Relationship Manager who is passionate about building lasting, productive client relationships and ensuring that the voice of the client is heard throughout our organization. The role will suit a candidate with a service or selling background who is looking to utilize both their sales and outstanding client relationship skills to drive client delight and increase revenues. Your proven ability to influence and build relationships in order to become a trusted advisor to both our partners and clients will be critical to your success in this role. An exceptional commercial acumen is also highly desirable. 
 
 
The Client Relationship Manager is responsible for owning executive level relationships with our clients and will be expected to hold formal Quarterly Relationship Reviews (QRR) – involving the client and all relevant functions within the CIC Plus business – to ensure all aspects of the relationship are addressed and any remedial action is taken for issues/challenges and to follow up on up-sell and cross-sell opportunities as they arise. Follow through on actions will be critical. On a more frequent basis you will use the CIC Plus ‘Delight-o-Meter’ and weekly/two-weekly meetings with your clients to ensure proactive account management (i.e. not waiting for each QRR to highlight issues/opportunities etc.) 
 
You will be equally comfortable writing proposals, preparing commercial spreadsheets, reviewing PDDs / SOWs, issuing contracts (and addendums), planning meetings and preparing presentations. The ability to communicate the CIC Plus key values verbally to an audience and talk about product strengths and differentiators is a prerequisite for the role.
 
Due to the importance of getting in front of the clients, the applicant should be willing to travel up to 50% of the time for this role. 
 
Purpose of the role 
  • Own and drive the relationship at senior executive levels within our clients’ organizations
  • Commercial accountability for your designated clients 
  • Identify cross-sell and up-sell opportunities (solutions and services) within the client base and work with the sales team to manage the associated pipeline through the CIC Plus sales cycle (using Salesforce.com as the system of record) 
  • Hold Quarterly Relationship Review meetings with clients to ensure health of the account 
  • Ensure client contract/subscription renewals happen on time and efficiently
  • Attend and contribute to project meetings for active projects within your client base 
  • Prepare and deliver client presentations articulately and confidently 
  • Record, track and monitor each client’s Delight-o-Meter (DoM) score with a target of 8+/10 for each of your accounts 
  • Ensure the handover from Sales Executive to Client Relationship Manager happens smoothly once new client projects are in the contract stage pending signature 
  • Understand clients' diverse, specific business needs 
  • Gain a deep understanding of the client experience, identify and fill product gaps and generate new ideas that grow market share, improve client experience and drive growth 
  • Create and maintain client specific benefits cases (including ROI metrics) 
  • Monitor and track system adoption and utilization, by client 
  • Work with the Client Success team to initiate new projects within your designated client base and remain engaged throughout the project to ensure successful delivery (on time and to budget) 
  • Work with the Client Success team to understand (and influence) the day-to-day issues that the client encounters and their resolution. Work with the Marketing team to ensure Client Advocates are utilized effectively through video testimonials, referrals, PR etc. as part of the Client Appreciation Program (CAP) 
  • Work with the Development and Product teams to ensure client feedback and market requirements are understood and considered for roadmap inclusion (Voice of the Client) 
  • Respond to requests for information, write proposals, SOWs, reports and supporting literature 
  • Scope and prioritize activities based on business and client impact 
 
What traits are we looking for? 
 
Competencies required 
Relationship skills, commercial acumen, analytical thinking, sales process, client focus, communication, attention to detail, self-organizing, self-motivation, collaboration, objective listening, influencing others, behavioral awareness, quality focus. 
 
The ideal candidate will be able to demonstrate: 
  • Proven work experience in Client Relationship Management for a product-led (preferably software) company 
  • Proven work experience with an HR and/or Payroll background (preferred but not required) 
  • Ability to build strong, influential client relationships 
  • Ability to build strong, influential internal relationships at CIC Plus 
  • Ability to communicate passionately, persuasively and effectively in a variety of written and verbal formats, with a wide range of people, including clients and external organizations 
  • An eye for the numbers – commercial proposals, business case/ROI, adoption statistics, business planning, support ticket analysis etc. 
  • Ability to assess and articulate the business value to the prospect 
  • High work standards and an ability to exceed expectations 
  • Educational degree in a business, computing or other analytical subject or equivalent business experience 
  • Organization, coordination and time management skills 
  • A positive, energetic, motivated and tenacious work ethic with high standards 
  • Eligibility to work in the U.S. 
 
How do I apply? 
Please email your resume to jobs@cicplus.com with the following information: 
  1. Compensation expectations 
  2. Available start date 
  3. How you heard about us 
  4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.) 
 

 

Senior Software Developer

Are you a rockstar software developer? 

CIC Plus can use your technical prowess and your passion for writing code as a member of our software development team. The software development team develops, modifies, enhances, and implements complex systems. As a part of the team, you’ll help with developing solutions to meet specification criteria and also maintain the current code base.

What we’re all about?

We are a leading-edge technology company with a mission to improve the lives and careers of HR, payroll, and benefits organizations through the use of our industry-leading employer compliance management solutions that improve the employee experience and drive HR efficiency with the support of best-in-class client service. Our clients include some of the world’s largest and most innovative brands.

At CIC Plus, we are a collaborative team that believes that having fun and passion for what you do helps deliver the best results for our clients. We treat our colleagues and clients with integrity. We have a laser-like focus on our clients’ needs to ensure we deliver innovative solutions that solve their toughest business challenges. We want to work with colleagues who feel the same way and share these values. 

What’s involved?

This role will allow the Software Developer to work with the entire stack of our web-based system. You will join an innovative team responsible for delivering solutions built for sustainability, security and performance. Be part of our exciting, fast-paced team, and be proud of building solutions that drive technology to meet evolving HR industry demands.

Qualified members of the software development team must be able to do the following effectively:

  • Write code proficiently in C# & JavaScript/jQuery
  • Have a working knowledge of MVC 5 (C#) 
  • Have a working knowledge of JavaScript/jQuery & CSS
  • Write and maintain complex SQL queries, updates and delete statements in T-SQL
  • Windows Forms (C#) 
  • Assist with troubleshooting enterprise application issues to resolve production problems
  • Coordinate between Operations and Development for errors that occur in the software
  • Assist with planning, scheduling, implementing, and monitoring routine tasks required for daily business operations
  • Utilize approved tools and processes for application support and ensure compliance of others
  • Have excellent communication and teamwork skills

What are the qualifications? 

This is not an entry level position. To be successful in this role, the candidate needs experience in a number of areas.  If you believe you have the following skills (or most of them), then we’d love to hear from you.

  • Design and implement solutions using C#, ASP.NET (MVC and Windows Forms)
  • Good knowledge of JavaScript and jQuery
  • Ability to perform code reviews and provide critique
  • Ability to perform research and troubleshoot application and data issues.
  • Ability to test and provide documentation for internal use.
  • Ability to independently perform research to solve basic to moderately complex technical issues
  • Working knowledge of client-server concepts
  • General knowledge of business and/or systems analysis
  • Ability to work on cross-functional teams that may form and disband quickly
  • General knowledge of TCP/IP protocol and troubleshooting tools 
  • Must possess the ability to learn and understand business processes and relationship of systems and applications used to accomplish those processes
  • Proficient, analytical, decisive, troubleshooting skills
  • Ability to write clear instructions for end users

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

  • Compensation expectations
  • Available start date
  • How you heard about us
  • Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

 

Software Developer

Are you a rockstar software developer? 

CIC Plus can use your technical prowess and your passion for writing code as a member of our software development team. The software development team develops, modifies, enhances, and implements complex systems. As a part of the team, you’ll help with developing solutions to meet specification criteria and also maintain the current code base.

What we’re all about?

We are a leading-edge technology company with a mission to improve the lives and careers of HR, payroll, and benefits organizations through the use of our industry-leading employer compliance management solutions that improve the employee experience and drive HR efficiency with the support of best-in-class client service. Our clients include some of the world’s largest and most innovative brands.

At CIC Plus, we are a collaborative team that believes that having fun and passion for what you do helps deliver the best results for our clients. We treat our colleagues and clients with integrity. We have a laser-like focus on our clients’ needs to ensure we deliver innovative solutions that solve their toughest business challenges. We want to work with colleagues who feel the same way and share these values. 

What’s involved?

This role will allow the Software Developer to work with the entire stack of our web-based system. You will join an innovative team responsible for delivering solutions built for sustainability, security and performance. Be part of our exciting, fast-paced team, and be proud of building solutions that drive technology to meet evolving HR industry demands.

Qualified members of the software development team must be able to do the following effectively:

  • Write code proficiently in C# & JavaScript/jQuery
  • Have a working knowledge of MVC 5 (C#) 
  • Have a working knowledge of JavaScript/jQuery & CSS
  • Write and maintain complex SQL queries, updates and delete statements in T-SQL
  • Windows Forms (C#) 
  • Assist with troubleshooting enterprise application issues to resolve production problems
  • Coordinate between Operations and Development for errors that occur in the software
  • Assist with planning, scheduling, implementing, and monitoring routine tasks required for daily business operations
  • Utilize approved tools and processes for application support and ensure compliance of others
  • Have excellent communication and teamwork skills

What are the qualifications? 

This is not an entry level position. To be successful in this role, the candidate needs experience in a number of areas.  If you believe you have the following skills (or most of them), then we’d love to hear from you.

  • Design and implement solutions using C#, ASP.NET (MVC and Windows Forms)
  • Good knowledge of JavaScript and jQuery
  • Ability to perform code reviews and provide critique
  • Ability to perform research and troubleshoot application and data issues.
  • Ability to test and provide documentation for internal use.
  • Ability to independently perform research to solve basic to moderately complex technical issues
  • Working knowledge of client-server concepts
  • General knowledge of business and/or systems analysis
  • Ability to work on cross-functional teams that may form and disband quickly
  • General knowledge of TCP/IP protocol and troubleshooting tools 
  • Must possess the ability to learn and understand business processes and relationship of systems and applications used to accomplish those processes
  • Proficient, analytical, decisive, troubleshooting skills
  • Ability to write clear instructions for end users

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

  • Compensation expectations
  • Available start date
  • How you heard about us
  • Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

 

Information Security Specialist

If you love technology, are bursting with initiative, and have a passion for defending against “evil forces,” then CIC Plus would like to speak with you.  With a close-knit, highly collaborative team environment you will be part of the solution that helps our diverse clients achieve their goals to streamline business processes while protecting them from danger.

What we’re all about?

We are a leading-edge technology company.  Driven to provide an exceptional client experience - our mission is to improve the lives and careers of HR, payroll, and benefits departments using our world-class, employer compliance solutions that improve the employee experience and drive HR efficiency with the support of best-in-class client service. Our clients include some of the world’s largest and most innovative brands.

At CIC Plus, we are a collaborative team that believes having fun and passion for what you do is paramount to delivering the best results for our clients. We have a laser-like focus on our clients’ needs to ensure we deliver innovative solutions that solve their toughest business challenges. And we treat our colleagues and clients with integrity. We want to work with colleagues who feel the same way and share these values.

Tell me more about this job

The Information Security Analyst serves as the liaison between the Information Security Team and our clients, and is responsible for implementing and championing the adoption of secure configurations.  The Information Security Analyst:

  • Works with the development team to define, test, and document changes to security-related functionality
  • Audits and analyzes configurations to find exploitable weakness and instigates the adoption of security improvements
  • Uses risk analysis to prioritize projects and follows through on commitments
  • Conducts meetings with clients to review security settings and obtain written agreementsParticipates in recommending and implementing new security processes
  • Facilitates communication of security information within the Client Success unit
  • Supports pre-sales definition phase and Client Success Implementation, incorporating CIC Plus security requirements into the process
  • Assists with security evaluations and assessments
  • Familiar with internal processes, standards, guidelines, requirements, and practices
  • Protects identifying information collected in accordance with policies
  • Identifies staff and client security awareness needs and develops training requirements
  • Responsible for creation and maintenance of job aids for the Client Success team, training documents for clients, and documenting procedures
  • Follows emerging IT security standards and best practices to stay at the leading edge
  • Provides input and feedback on current and future security standards and initiatives
  • Attends Information Security team meetings, which are held bi-weekly
  • Provides CISO with regular status information such as detected vulnerabilities and feature usage

What traits are we looking for?

Knowledge of IT security technologies and terminology, excellent communication and negotiation skills, highly organized and self-motivated, team player, energetic, problem solver, and thorough.

Requirements:

  • Contribute individually and as a team member, sharing security concerns and promoting security enhancements to clients
  • Manage client interactions with diplomacy and professionalism
  • Excellent verbal and written communication skills, and presentation skills
  • Must understand fundamental IT security techniques
  • Must have or obtain the GIAC Information Security Fundamentals (GISF) certification or a comparable equivalent
  • Should have technical security experience
  • Must understand common security vulnerabilities, controls, and policies
  • Should be familiar with general IT best practices
  • Strong organizational and follow-through skills
  • Excellent conflict management skills
  • Experience in the HR and Payroll industry preferred.

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

1.      Compensation expectations

2.      Available start date

3.      How you heard about us

4.      Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

Systems & Help Desk Administrator

CIC Plus is looking to expand our internal IT support staff to support our growing business. We are currently looking for a Systems & Help Desk Administrator individual to work in our Skokie, IL office. As the help desk and desktop support technician, you will be the first point of contact for our internal users.

What we’re all about

We are a leading-edge technology company.  Driven to provide an exceptional client experience - our mission is to improve the lives and careers of HR, payroll, and benefits departments using our world-class, employer compliance solutions that improve the employee experience and drive HR efficiency with the support of best-in-class client service. Our clients include some of the world’s largest and most innovative brands.

At CIC Plus, we are a collaborative team that believes having fun and passion for what you do is paramount to delivering the best results for our clients. We have a laser-like focus on our clients’ needs to ensure we deliver innovative solutions that solve their toughest business challenges. And we treat our colleagues and clients with integrity. We want to work with colleagues who feel the same way and share these values.

Tell me more about this job

As a Systems & Help Desk Administrator, your responsibilities include, but are not limited to:  

  • Assisting users with day-to-day Windows questions
  • Troubleshooting security related issues such as passwords and authentication.
  • Escalating issues to the Sys Admin team where appropriate.
  • Assisting the Sys Admin team in setting up new users.
  • InfoSec Audit duties (reviewing logs, preparing reports, etc)
  • Excellent communication skills and the ability to work well in a team environment are essential to success in this position.

Traits are we looking for

Candidates must be self-starters, organized, and interested in continuous improvement.

Technologies and experience should include:

  • Windows desktop experience in a corporate environment*
  • Basic familiarity with Active Directory and group policy*
  • Experience with desktop printers and laptops*
  • Experience with Windows 8.1/10 Enterprise a plus
  •  High school degree or equivalent
  • 2+ years in information technology

* Required Experience/Skill

This is an on-site, full-time, non-management position. All employees must pass a rigorous background check. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor H1b candidates. Salary DOE.

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

1.      Compensation expectations

2.      Available start date

3.      How you heard about us

4.      Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

Medical Insurance

Dental

Vision

Full Life Insurance

401(k)

Flexible Spending

Employee Assistance Program

On-site Fitness Center