Success Stories

Former Employee Calls a Thing of the Past for Large Retailer

  • Former Employee Calls a Thing of the Past for Large Retailer A U.S. retailer came to us with a serious issue. Their company call center was bombarded by former employee requests. (It was 18% of all calls!)   That retailer had 7,000 employees in more than 100 stores. They had to find a way to help former employees without the time and costs involved (and without neglecting their current...

Serving Year-End Success to a Large Restaurant

  • Serving Year-End Success to a Large Restaurant “CIC Plus has a professional, knowledgeable staff that is more customer-focused than any I’ve worked with in my 20 years in payroll.”   We were initially contracted to produce W-2 forms for the restaurant chain for one year. Their payroll department produces over 40,000 forms annually and is prone to high turnover.   Before the restaurant...

A Pharmaceutical Company in Transition Finds a Great Forms Cure

  • A Pharmaceutical Company in Transition Finds a Great Forms Cure A worldwide pharmaceutical company recently transitioned to new management. This sweeping change resulted in new, company-wide policies and procedures that needed to be communicated to current employees, all 7,500 of them. To ensure everyone was up to date, all employees were required to read and sign these new forms immediately....

A Large Retailer Gets PA Act 32 Compliant with No Complaints

  • A Large Retailer Gets PA Act 32 Compliant with No Complaints This large U.S. retailer had employees coast to coast, including 16,000 in Pennsylvania. With the passing of Pennsylvania Act 32, the company had a huge compliance issue.   This act requires employers to identify the municipality, county, political subdivision code, and earned income tax rate for each employee based on where the...

A Retailer in 38 States Needed Forms in 1 Place

  • A Retailer in 38 States Needed Forms in 1 Place A retailer with stores in 38 states was regularly audited and unable to confidently provide all materials quickly. This process took a lot of time, money, and effort.   They had federal W-4s through their existing system but not the state and local W-4s. With locations in 38 states, that’s a lot of paperwork.   When employees completed...

HR and Payroll Build an E-Forms Partnership for a Construction Materials Company

  • HR and Payroll Build an E-Forms Partnership for a Construction Materials Company A new payroll staff member at a construction materials company with over 11,000 employees had recently left a company that used and loved the CIC Plus year-end solution. She encouraged her new company to consider us for their W-2s. They took her advice, and with our help it was the smoothest year-end they had ever...

Online Forms Fill a Position for a Large Staffing Company

  • Online Forms Fill a Position for a Large Staffing Company A large staffing company came to CIC Plus for our year-end solution. With reduced year-end stresses due to our fast file processing (in minutes as opposed to hours), online balancing tools, and unmatched customer service, they considered how other processes could be streamlined.   The following year they added our electronic...

Retailer in the Market for Employee Self-Service

  • Retailer in the Market for Employee Self-Service A national retailer had great success with the CIC Plus year-end solution. During their first year with CIC Plus, 14% of their population registered for electronic W-2s. The following year, 21% of their employees were accessing their W-2s electronically.   With these great results, they wanted to expand their portal for more employee self-...

Industry-leading Retailer Connects 500 Stores through Employee Self-Service

  • Industry-leading Retailer Connects 500 Stores through Employee Self-Service   SITUATION   What started as a niche retail shop some 65 years ago has grown into an industry-leading retailer in the United States. With some 39,000 employees spread across more than 500 stores, the retailer knew it needed to elevate its HR infrastructure to support growing HR and compliance needs. Enabling...

Magellan Health Delivers an Improved Experience Throughout the Employee Lifecycle

  • Magellan Health Delivers an Improved Experience Throughout the Employee Lifecycle   SITUATION   As a growing health care management provider, Magellan Health wanted to bring its employees the same innovative experience that they deliver for clients. With 8,000 employees spread across multiple locations, Magellan recognized that using traditional paper forms to collect tax information...

Ensuring Access for Thousands of Insurance Employees

  • Ensuring Access for Thousands of Insurance Employees A large insurance company needed a way to provide online pay statements to their retired employees. This population of 10,000 individuals no longer had access to the company’s intranet, resulting in many calls to the payroll department for pay statement information. Instead, if they could access all of their past information online, it would...

A Hospital Needed a Remedy for the New York Wage Theft Prevention Act

  • A Hospital Needed a Remedy for the New York Wage Theft Prevention Act A large hospital in New York was caught off guard by the New York Wage Theft Prevention Act and needed to have 19,000 employees comply fast. The act requires all New York employees to review and acknowledge they know their pay rate, annually. The coordination to be compliant required a lot of additional time and effort,...

Clothing Retailer Succeeds with an Online Forms Ensemble

  • Clothing Retailer Succeeds with an Online Forms EnsembleA large clothing retailer needed an onboarding solution. With a constantly changing workforce, they needed to streamline their new hire process. They came to us through another company’s recommendation, and we demonstrated the efficiency of an online forms process. Realizing that all employment forms could be available in one place, the...