Careers

At CIC Plus, we rely on every individual throughout the organization to fuel our ability to deliver the very best for our clients…the best products, the best service, the best of us. We’ll go the extra mile, or five, to ensure the success of some of the largest and most successful companies in the U.S. It takes hard work, experience and a can-do attitude to combine the right technology and service to develop industry-leading employer compliance solutions for the HR industry.
We work in a fast-paced environment, yet one where we have plenty of laughs along the way and haven’t forgotten what a family-focused business feels like. We are team-oriented but people are empowered to share new ideas and lead the way.
We celebrate the uniqueness of each other—we have amateur photographers, aviators, cyclists, woodworkers, aspiring chefs and running enthusiasts to name a few—while creating many rewarding memories together. We’re all here because we believe in what we are doing.
If you like helping people in an innovative industry and are a team player, this might be the place for you. 

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Current Openings

Production Support Engineer

Do you have technical skills, but love working with people too? 

CIC Plus can use your technical prowess and your passion for people as a member of our application support team. The Application Support team provides direct assistance to our Client Services team to keep our production systems and services running smoothly. As part of the team, you’ll help with client implementations, troubleshoot and repair software issues, monitor data loading (ETL) process, write and maintain SQL queries used for troubleshooting and reporting and help us improve our products and services.

What we’re all about

We are a leading-edge technology company. Our mission is to improve the lives and careers of HR, payroll, and benefits departments using our industry-leading employer compliance management solutions, while providing the best client service in the industry. We work with a wide range of FORTUNE 1000 organizations and HR industry leaders.

 At CIC Plus, we are a collaborative team that believes in having fun and being passionate about what we do. We treat our colleagues and clients with integrity. We focus on our clients' needs to make sure we can deliver innovative products that they love, helping them find solutions that meet their business challenges. We want to work with colleagues who feel the same way and share these values.

Tell me more about this job

CIC Plus prides itself on client service. This is true for our external clients as well as internal customers. As part of the Application Support team, you'll be supporting our Client Services team helping to maintain their exceptional level of service with our clients. Qualified members of the application support team must be able to do the following effectively:

  • Write and maintain SQL queries for troubleshooting and reporting 
  • Use T-SQL to retrieve data
  • Create and maintain SSRS reports
  • Provide on-call application support after hours and on weekends as required
  • Troubleshoot data issues to resolve production problems
  • Troubleshoot application issues and document solutions
  • Update and create documentation for new and existing software

What traits are we looking for?

This is not an entry level position. To be successful in this endeavor we believe the individual needs experience in several areas. If you believe you have the following skills, then we’d love to hear from you.

  • Ability to write complex queries for reporting and research purposes
  • Create complex SQL queries to maintain client data (Inserts, Updates, Deletes)
  • Must possess the ability to learn and understand business processes and relationship of systems and applications used to accomplish those processes
  • Proficient, analytical, decisive, troubleshooting skills
  • Strong attention to detail and accuracy is needed along with analytical and problem-solving capabilities.
  • Ability to write clear instructions for end users
  • Strong verbal, written and interpersonal communication skills are necessary, in order to clearly and concisely communicate with various stakeholders
  • Occasionally required to work nights and/or weekends

How do I apply?

Please email your resume to jobs@cicplus.com  with the following information:

  • Compensation expectations
  • Available start date
  • How you heard about us
  • Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)



 

 

 

Client Support Analyst

We are looking for an individual that is ready to elevate their career in a fast paced, fast growth environment. If you love technology, learning something new on a daily basis, and working with an outstanding and highly diverse client base, then this is the place for you. Every day we are developing new, innovative solutions for our clients at a lightning pace. With a close knit, highly collaborative team environment you are always going to be in the middle of breaking newground while delighting clients by making their lives easier.

What we’re all about

We are a leading-edge technology company. Our mission is to improve the lives and careers of HR, payroll, and benefits departments using our industry-leading employer compliance management solutions, while providing the best client service in the industry. We work with a wide range of FORTUNE 1000 organizations and HR industry leaders.

Tell me more about this job

You will be the client’s direct link to CIC Plus, it’s solutions and technology. This position will provide direct telephone and client community support to the clients week in week out and particularly at tax year-end which is our busiest time of year. A background in HR or Payroll is a big plus. Individual must be able to work a full-time schedule and be able to operate well under minimal supervision.
Purpose of the role

  • Proactive telephone conversations with clients to get ahead of issues and concerns (and get out of email dialogue where possible)

  • Assist clients with loading their employee data to CIC Plus’s platform for form printing and IRS submission

  • Prepare client reports and assist clients with understanding reports available to them

  • Assist clients in using our system to create electronic IRS files

  • Educate clients on CIC Plus system capabilities

  • Respond to client support cases and manage the escalation of cases

  • Provide timely and accurate answers to client questions

  • Meet with clients via conference call to plan for upcoming production year and review previous year’s production

  • Work with our team of developers to manage custom projects

  • Communicate to management client’s needs and feedback

  • Provide voice of the client feedback to the product team regarding CIC Plus solution enhancements (particularly from an employee perspective)

  • Join forces with other team members to create How-to and FAQs for internal and external use (knowledgebase)

What traits are we looking for?

Competencies required

Self-starter, team player, analytical thinker, detail oriented, exceptional follow-up skills, highly organized, goal driven, energetic, problem solver, patient, thorough, innovative, flexible, determined, great communicator.

The ideal candidate will be able to demonstrate:

  • Excellent and empathetic telephone manner when working with clients

  • Organized and flexible within a high-paced and changing environment

  • Must be able to work in teams on large projects and communicate effectively with others

  • Background in client support with a strong disposition for patience

  • Exceptional follow-up skills

  • Possess strong problem-solving and analytical skills

  • Ability to concentrate and pay close attention to detail

  • Outstanding client service skills

  • Excellent verbal and written communication skills

  • Apply product and service knowledge to resolve client issues

  • Work within a team environment on projects and ongoing service related activities

  • Ability to maintain a strong business relationship with clients

  • Manage and weigh priorities based on available resources

  • Think outside the box to find a creative solution to a problem

  • Disposition towards proactively identifying client opportunities and risks

  • Manage time and resources against the needs of multiple clients

  • Proficient in MS Office products, mainly Outlook and Excel

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

1. Compensation expectations
2. Available start date
3. How you heard about us
4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

 

Medical Insurance

Dental

Vision

Full Life Insurance

401(k)

Flexible Spending

Employee Assistance Program

On-site Fitness Center